Team Leader With German

Capita

Kraków, Poland
Customer service team leadership
German language fluency c1
English language fluency b2
You will be responsible for coaching and mentoring your team to meet quality and performance goals, managing schedules, productivity, and ensuring smooth daily operations

Job Summary

  • You will be responsible for coaching and mentoring your team to meet quality and performance goals, managing schedules, productivity, and ensuring smooth daily operations.
  • The role involves leading team meetings, briefings, and performance reviews, supporting training plans and development initiatives, and ensuring compliance with Polish labour law and internal standards.
  • Capita offers financial stability, supplementary medical insurance, Multisport or MultiKafeteria benefits, work-life balance with a 30-minute lunch break, an extra day off for voluntary activities, and support for relocation.

Matching Summary

You will be responsible for coaching and mentoring your team to meet quality and performance goals, managing schedules, productivity, and ensuring smooth daily operations.

Skills & Requirements

Must-have

  • Customer service team leadership
  • German language fluency C1
  • English language fluency B2
  • Polish labor law understanding
  • Coaching and mentoring team members

Nice-to-have

  • Customer-first mindset
  • Strong communication skills
  • Organizational talent
  • Analytical thinking
  • Respectful leadership approach
  • Ability to build trust and motivate

Key Requirements

  • Previous experience in a similar role
  • Fluency in German (C1)
  • Fluency in English (B2)
  • Solid understanding of Polish labour law

Work Rights

Not specified

Tailored Resume

Cover Letter