Circle Lead Customer Loyalty Ii

ING

Philippines
Not specified (assume hybrid or onsite based on company nature).
Lead contact center professionals
Drive operational excellence
Perform root cause analysis
ING is seeking a Circle Lead for Customer Loyalty to oversee Retail Banking Operations in the Philippines, focusing on operational excellence and a customer-centric culture. The ideal candidate will lead teams in contact center operations, drive performance improvements, and foster collaboration across departments

Job Summary

  • The role involves leading a circle of contact center professionals to deliver operational excellence in retail banking operations.
  • The successful candidate will drive change by setting up new processes, adapting operating models, and ensuring deep expertise within the team.
  • Key responsibilities include fostering a customer-centric culture, managing escalations for high-risk issues, and advising strategic management on solutions.

Matching Summary

Match Score: 85

ING is seeking a Circle Lead for Customer Loyalty to oversee Retail Banking Operations in the Philippines, focusing on operational excellence and a customer-centric culture. The ideal candidate will lead teams in contact center operations, drive performance improvements, and foster collaboration across departments.

Skills & Requirements

Must-have

  • Lead contact center professionals
  • Drive operational excellence
  • Perform root cause analysis
  • Manage customer loyalty programs
  • Implement flexible workforce arrangements

Nice-to-have

  • Customer centricity culture
  • Agile way of working
  • Inclusive orange behavior
  • Strategic influence building
  • Continuous performance coaching

Key Requirements

  • Leadership experience in retail banking operations
  • Experience with contact center scaling
  • Proven track record in performance management

Work Rights

Not specified

Tailored Resume

Cover Letter