Kyndryl is seeking a Problem Manager to oversee major incident and problem management processes, ensuring effective communication and resolution of incidents with urgency and professionalism. The role emphasizes leadership in managing incident lifecycles, driving improvements in service management, and fostering a culture of continuous growth and development within a hybrid work environment
Job Summary
Ensuring that customer communications, triage, 3rd party escalations and service resolution are all managed with urgency, care & professionalism.
Drive root cause identification and develop actionable and well-defined corrective/preventative action plans.
Propose improvements to services and solutions, focusing on leveraging alternate technologies and automation.
Matching Summary
Match Score: 85
Kyndryl is seeking a Problem Manager to oversee major incident and problem management processes, ensuring effective communication and resolution of incidents with urgency and professionalism. The role emphasizes leadership in managing incident lifecycles, driving improvements in service management, and fostering a culture of continuous growth and development within a hybrid work environment.
Skills & Requirements
Must-have
Major Incident Management
Root Cause Analysis
Service Resolution Management
Customer Communication
Process Improvement
Nice-to-have
Leveraging alternate technologies
Automation implementation
Team behavior embedding
Belonging and inclusion
Key Requirements
Experience with Major Incident and Problem Management processes