Manager, Service - The Rec Room Roundhouse

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Base: $53,700 - $63,700cad; bonus/equity: not spec...
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Guest facing operations management
Food and beverage operations
Inventory and shrinkage management
** The Manager of Service at The Rec Room Roundhouse is responsible for ensuring exceptional guest service and operational excellence across various departments. The role requires a strong focus on managing staff, maintaining compliance with safety standards, and driving profitability while fostering a positive work environment. **

Job Summary

  • The Service Manager is responsible for ensuring policies, procedures, and standards are followed in guest-facing and culinary areas, protecting company assets, and maximizing sales and profitability.
  • Key responsibilities include maintaining seamless operations across amusement, F&B, guest service, and retail, ensuring facility cleanliness and safety, and executing gaming initiatives.
  • The role requires recruiting, training, and coaching staff, managing departmental turnover, and fostering a supportive, employee-centered environment to enhance morale and guest satisfaction.

Matching Summary

Match Score: 75

** The Manager of Service at The Rec Room Roundhouse is responsible for ensuring exceptional guest service and operational excellence across various departments. The role requires a strong focus on managing staff, maintaining compliance with safety standards, and driving profitability while fostering a positive work environment. **

Salary

Base: $53,700 - $63,700CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Guest facing operations management
  • Food and beverage operations
  • Inventory and shrinkage management
  • Employee training and development
  • Health and safety compliance

Nice-to-have

  • Building bench-strength
  • Positive morale culture
  • Brand protection and enhancement
  • Succession planning
  • Guest experience focus

Key Requirements

  • 1-3 years of management experience
  • Post-secondary education preferred
  • Customer service and people management experience
  • Ability to lead teams in high-volume periods
  • Microsoft Office Suite proficiency
  • Provincially applicable alcohol certificate

Work Rights

Not specified

Tailored Resume

Cover Letter