Supervisor Customer Service - Cos

Southwest Airlines

Colorado Springs, Colorado, USA
Base: $34.95 to $36.39 ph; bonus/equity: bonus opp...
Customer service principles
Airport operations oversight
Team leadership and coaching
Supervisors manage and support Customer Service Agents, Operations Agents, and Skycaps, ensuring safe and on-time work, problem-solving, and responding to customer inquiries

Job Summary

  • Supervisors manage and support Customer Service Agents, Operations Agents, and Skycaps, ensuring safe and on-time work, problem-solving, and responding to customer inquiries.
  • Benefits include free flights for employees and eligible dependents, a 401(k) Company match up to 9.3%, potential annual profit-sharing, and competitive health insurance starting from day one.
  • The role involves coordinating with departments to maintain on-time performance, employee morale, and customer satisfaction, while overseeing daily airport operations for a safe and compliant environment.

Matching Summary

Supervisors manage and support Customer Service Agents, Operations Agents, and Skycaps, ensuring safe and on-time work, problem-solving, and responding to customer inquiries.

Salary

Base: $34.95 to $36.39 per hour; Bonus/Equity: Bonus opportunities available; Benefits: Fly for free, 401(k) match, profit-sharing, health insurance

Skills & Requirements

Must-have

  • Customer service principles
  • Airport operations oversight
  • Team leadership and coaching
  • Performance goal achievement
  • Safety and compliance adherence

Nice-to-have

  • Employee engagement and development
  • Inclusive culture fostering
  • Continuous learning mindset

Key Requirements

  • Colorado residency required
  • No prior COS Supervisor interviews in last 12 months
  • US citizenship or work authorization
  • SIDA badge eligibility
  • GSC qualification
  • DOT drug and alcohol testing compliance

Work Rights

Must have US citizenship or work authorization

Tailored Resume

Cover Letter