Associate Professional, Customer Support (voice | Onboarding)

INGRAM MICRO

Hybrid
Entry-level professional individual contributor
Four-year college degree or equivalent
0-2 years functional experience
The role involves taking initial customer calls and answering general questions regarding company products and services

Job Summary

  • The role involves taking initial customer calls and answering general questions regarding company products and services.
  • Employees will refer callers to appropriate resources including inbound sales, billing, and technical support queues.
  • The position requires documenting customer concerns and forwarding complaint trends to appropriate departments.

Matching Summary

The role involves taking initial customer calls and answering general questions regarding company products and services.

Skills & Requirements

Must-have

  • Entry-level professional individual contributor
  • Four-year college degree or equivalent
  • 0-2 years functional experience

Nice-to-have

  • Ability to explain facts and policies
  • Follows standard practices and procedures
  • Fun company culture with belief in work

Key Requirements

  • Requires broad theoretical knowledge typically acquired from advanced education
  • Typically requires a four-year college degree or equivalent experience
  • 0-2 years functional experience required

Work Rights

Not specified

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