The Customer Transformation team supports Energy and Utilities players in their transformation, growth, digitalization, and AI projects, focusing on the downstream value chain including energy supply, services, marketing, and customer relations
Job Summary
The Customer Transformation team supports Energy and Utilities players in their transformation, growth, digitalization, and AI projects, focusing on the downstream value chain including energy supply, services, marketing, and customer relations.
Key responsibilities include developing offers and services, defining omnichannel distribution models, designing and deploying digital customer experiences, and building target operational models to enhance customer satisfaction and operational efficiency.
PwC offers an innovative technological environment with access to tools like the Tech Lab, Copilot M365, and the AI Factory, alongside exceptional learning and development opportunities and a positive, inclusive work environment.
Matching Summary
The Customer Transformation team supports Energy and Utilities players in their transformation, growth, digitalization, and AI projects, focusing on the downstream value chain including energy supply, services, marketing, and customer relations.
Skills & Requirements
Must-have
Customer transformation in E&U
Digitalization and AI in E&U
Omnichannel distribution models
Customer experience design
Business development in E&U
Commercial and Marketing organizations
Nice-to-have
Entrepreneurial spirit
Curious and passionate personality
Inclusive and supportive environment
Continuous learning and development
Key Requirements
Minimum 9 years of experience in consulting or E&U sector
Significant project management experience
Team management experience
Experience in customer relations, digital transformation, commercial or marketing performance