Etic, Gcp Technical Support Engineer - Senior Associate

PwC

L2/l3 cloud support
Itil incident management
Itil problem management
Deliver advanced cloud services and ensure operational excellence across multiple client environments

Job Summary

  • Deliver advanced cloud services and ensure operational excellence across multiple client environments.
  • Handle escalated incidents, lead root cause analysis, and manage changes within client environments following ITIL processes.
  • Proactively monitor cloud services, identify trends, and implement improvements to enhance system stability and performance.

Matching Summary

Deliver advanced cloud services and ensure operational excellence across multiple client environments.

Skills & Requirements

Must-have

  • L2/L3 cloud support
  • ITIL incident management
  • ITIL problem management
  • ITIL change management
  • IaaS and PaaS services
  • Cloud monitoring and alerting

Nice-to-have

  • Automation tools experience
  • Infrastructure as Code
  • DevOps tools familiarity
  • CI/CD pipelines knowledge
  • Analytical and critical-thinking skills

Key Requirements

  • 4-7 years experience in cloud environments
  • Proven experience in incident, problem, and change management
  • Bachelor’s degree in Computer Science or related field
  • Cloud Architect Professional or Cloud Operations certification
  • ITIL Foundation or Intermediate certification

Work Rights

Not specified

Tailored Resume

Cover Letter