Consumer Relations Specialist

Procter & Gamble (P&G)

San José, Costa Rica
Advanced proficiency in english
Exceptional service through various channels
Address inquiries and provide product information
In this vital role, you will deliver exceptional service through various communication channels, including phone, email, and chat

Job Summary

  • In this vital role, you will deliver exceptional service through various communication channels, including phone, email, and chat.
  • As a Consumer Relations Specialist, you will serve as an expert on specific product segments, guiding clients through troubleshooting and warranty claims.
  • Your daily work will drive meaningful value for our Brands, by collecting insightful info that can influence purchase decisions, transform product quality, and guide initiatives in Research & Development.

Matching Summary

In this vital role, you will deliver exceptional service through various communication channels, including phone, email, and chat.

Skills & Requirements

Must-have

  • Advanced proficiency in English
  • Exceptional service through various channels
  • Address inquiries and provide product information
  • Resolve issues efficiently following protocols
  • Expert on specific product segments
  • Maintain accurate records of interactions

Nice-to-have

  • Strong interpersonal skills
  • Empathy and active listening
  • Collaborate with teams
  • Foster strong relationships with consumers
  • Participate in initiatives
  • Contribute to knowledge base
  • Foster a positive team environment

Key Requirements

  • High school diploma
  • Prior experience in customer service
  • Bachelor's degree or currently enrolled
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

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