Technician, Client Support Uk

Globalrelay

London, United Kingdom
On-site
24x7 customer and technical support
Global relay app services
Troubleshooting technical issues
The Client Support team provides 24x7 customer and technical support to ensure Global Relay App Services are running properly for each customer

Job Summary

  • The Client Support team provides 24x7 customer and technical support to ensure Global Relay App Services are running properly for each customer.
  • Responsibilities include managing requests for Global Relay App services such as Instant Messaging, Texting, Voice, and WhatsApp, as well as providing prompt and courteous implementation assistance.
  • This role involves communicating with customers and internal teams, taking ownership of requests, providing first-level application support, and collaborating with product development and QA teams.

Matching Summary

The Client Support team provides 24x7 customer and technical support to ensure Global Relay App Services are running properly for each customer.

Skills & Requirements

Must-have

  • 24x7 customer and technical support
  • Global Relay App Services
  • troubleshooting technical issues
  • log file analysis
  • software configuration
  • internal collaboration

Nice-to-have

  • career-building company
  • groundbreaking innovation
  • diversity and inclusion
  • collaborative work environment

Key Requirements

  • 1-2 years SaaS Business model experience
  • 1-2 years Message Applications experience
  • 1-2 years Helpdesk/Service Desk experience
  • Ability to work with challenging customers
  • Flexible changing shift work

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter