The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services
Job Summary
The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.
Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions and performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests).
Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests and promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries.
Matching Summary
The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.
Skills & Requirements
Must-have
Patient advocacy
Exceptional patient experience
Clerical service delivery
Customer service skills
Time management
Nice-to-have
Solution-oriented mindset
Compassionate patient interaction
Patient-centric culture
Key Requirements
High School graduate or equivalent
Minimum one year practice-based experience or similar healthcare setting