Complaint Handling Specialist With Italian

Alcon

Warszawa, Poland
Hybrid
Processing of complaint records
Intake/system entry and triage
Customer communications and follow-up
Complaint Handling Specialist is responsible for processing of complaint records involving Alcon devices and OTC products across the EMEA region

Job Summary

  • Complaint Handling Specialist is responsible for processing of complaint records involving Alcon devices and OTC products across the EMEA region.
  • Manage collection, data entry, processing, documentation, reporting and follow-up of all technical product complaints and adverse event reports for all Alcon products.
  • Opportunity to work on best in class Organization among Medical Devices/Equipment sector and in a high paced agile environment.

Matching Summary

Complaint Handling Specialist is responsible for processing of complaint records involving Alcon devices and OTC products across the EMEA region.

Skills & Requirements

Must-have

  • Processing of complaint records
  • Intake/system entry and triage
  • Customer communications and follow-up
  • Compliance with regulations and directives
  • Data entry and transcription
  • Communication with key stakeholders

Nice-to-have

  • High-paced agile environment
  • Culture of simplification and ownership
  • Influence design of solutions
  • Collaboration with business stakeholders
  • International environment

Key Requirements

  • 1 year of experience
  • Proficiency in English and ITALIAN
  • Higher education completed

Work Rights

Not specified

Tailored Resume

Cover Letter