Womensline – Immediate Response Practitioner

DVConnect Limited

Brisbane, Queensland, Australia
Schads award level 3 – 4; nfp salary pyckaging; no...
Hybrid
Telephone based client support
Computer and telephone multitasking skills
Accurately document case notes
Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence

Job Summary

  • Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence.
  • As an Immediate Response Practitioner, you will receive and respond to incoming calls to Womensline, conducting initial assessments and identifying appropriate support pathways.
  • Remuneration includes SCHADS Award Level 3 – 4, NFP salary packaging, set rosters, annual remuneration reviews, and access to on-shift support and professional development.

Matching Summary

Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence.

Salary

SCHADS Award Level 3 – 4; NFP salary packaging; Not specified

Skills & Requirements

Must-have

  • Telephone based client support
  • Computer and telephone multitasking skills
  • Accurately document case notes
  • Domestic and family violence knowledge
  • Handle high stress matters calmly

Nice-to-have

  • Intersectional feminist framework
  • Culturally safe responses
  • Supportive work environment

Key Requirements

  • Tertiary qualification (min. bachelor’s degree)
  • Experience in similar environment
  • Full working rights in Australia
  • Valid (P) BlueCard/WWCC

Work Rights

Full working rights in Australia

Tailored Resume

Cover Letter