Senior Customer Experience Consultant

A.P. Moller - Maersk

Cambodia
Customer satisfaction solutions
Process improvement identification
End-to-end shipment execution
The core purpose of this role is to deliver customer satisfaction solutions, continuously identifying both operational and financial process improvements in order to meet or exceed the Key Customer Experience Index (KCXI) and Customer Satisfaction and Loyalty Survey (CSLS)

Job Summary

  • The core purpose of this role is to deliver customer satisfaction solutions, continuously identifying both operational and financial process improvements in order to meet or exceed the Key Customer Experience Index (KCXI) and Customer Satisfaction and Loyalty Survey (CSLS).
  • You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
  • Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.

Matching Summary

The core purpose of this role is to deliver customer satisfaction solutions, continuously identifying both operational and financial process improvements in order to meet or exceed the Key Customer Experience Index (KCXI) and Customer Satisfaction and Loyalty Survey (CSLS).

Skills & Requirements

Must-have

  • Customer satisfaction solutions
  • Process improvement identification
  • End-to-end shipment execution
  • Customer relationship management
  • Financial accountability
  • Ocean carrier coordination

Nice-to-have

  • Continuous learning culture
  • Diversity and collaboration
  • Proactive problem-solving
  • Networking and collaboration focus

Key Requirements

  • Bachelor's degree required
  • 5+ years experience
  • English proficiency required
  • Microsoft Office proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter