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Travelers is seeking a Sr. Director of Experience Management - Measurement and Insights to lead listening programs and improve customer and employee experiences. The role emphasizes data-driven decision-making and collaboration across teams to enhance operational excellence and insights.
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Job Summary
As a Sr Director, of Experience Measurement & Insights, you will lead the design, deployment, and optimization of listening programs across Bond & Specialty.
This leader will architect and manage a coordinated listening ecosystem while partnering closely with Experience Design, Decision Science, and Enterprise Research.
The Sr Director will be expected to actively shape how Bond & Specialty adopts emerging capabilities, including AI-assisted synthesis, passive signal integration, and continuous listening architectures.
Matching Summary
Match Score: 75
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Travelers is seeking a Sr. Director of Experience Management - Measurement and Insights to lead listening programs and improve customer and employee experiences. The role emphasizes data-driven decision-making and collaboration across teams to enhance operational excellence and insights.
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Salary
Base: $146,400.00 - $241,600.00; Bonus/Equity: performance-based cash incentive awards; Benefits: Health Insurance, Retirement, Paid Time Off, Wellness Program
Skills & Requirements
Must-have
Experience Measurement Framework
Listening programs
Synthesize multi-source insights
AI-assisted synthesis
Continuous listening architectures
Experience-centric organization
Nice-to-have
Human-centric approach
Innovation and collaboration
Cultural change advocacy
Key Requirements
Nine years of experience in experience management, market research, experience analytics, listening strategy, customer insights, and/or applied research
Eight years of experience in a related experience management, market research, user experience design, or experience analytics environment
Bachelor’s degree
Experience with listening platforms (e.g., Qualtrics, Medallia, or similar)