IT Field Engineer

ANTAES ASIA PTE. LTD.

Singapore, Singapore
Not specified (likely hybrid or onsite based on job nature)
2-3 years network or system support experience
Direct external customer management with slas
Tcp/ip, lan topologies, and cisco configuration
Antaes Asia PTE. LTD. is seeking an IT Field Engineer in Singapore to support IT projects and provide technical assistance to clients and internal users. The ideal candidate should possess relevant technical certifications and experience in network and system support, while being prepared to work in a 24/7 shift rotation

Job Summary

  • The role serves as the Single Point of Contact for customers while coordinating internal resolver groups to resolve faults.
  • Responsibilities include installing, repairing, and maintaining diverse hardware such as desktops, printers, switches, routers, and servers.
  • Candidates must adhere to strict SLAs and be available for 24/7 shift rotation or on-call standby as required.

Matching Summary

Match Score: 75

Antaes Asia PTE. LTD. is seeking an IT Field Engineer in Singapore to support IT projects and provide technical assistance to clients and internal users. The ideal candidate should possess relevant technical certifications and experience in network and system support, while being prepared to work in a 24/7 shift rotation.

Skills & Requirements

Must-have

  • 2-3 years network or system support experience
  • Direct external customer management with SLAs
  • TCP/IP, LAN topologies, and Cisco configuration
  • Hardware installation and maintenance skills
  • Microsoft, Linux, and Unix environment knowledge

Nice-to-have

  • Proactive service problem detection abilities
  • Experience with change management processes
  • Ability to work 24/7 shift rotations
  • Supplier management for operations centers
  • Documentation of lessons learned and errors

Key Requirements

  • Diploma or Certificate in Computer Science, Electronic Engineering, or Telecommunications
  • ITIL Foundation Certificate
  • Entry-level certifications like CCNA, MCSA, MCTS, Linux/Oracle, or AIX Specialist
  • 2-3 years in network, application, or system support
  • Proficiency in troubleshooting using PING and TRACEROUTE

Work Rights

Not specified

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