Service Advisor / Administrator

Capita

Manchester, United Kingdom
Competitive starting salary; not specified; compyn...
Hybrid
Fca regulated life & pensions experience
Customer service role experience
Excellent accuracy and attention to detail
You will process customer ISA requests from retail and institutional clients while adhering to strict regulatory deadlines

Job Summary

  • You will process customer ISA requests from retail and institutional clients while adhering to strict regulatory deadlines.
  • The role requires prioritizing workload to meet SLA targets without compromising on quality or data protection guidelines.
  • Capita offers competitive benefits including company matched pension, life assurance, and extensive training in the financial services sector.

Matching Summary

You will process customer ISA requests from retail and institutional clients while adhering to strict regulatory deadlines.

Salary

Competitive starting salary; Not specified; Company matched pension, life assurance, cycle2work scheme, 15 weeks paid leave

Skills & Requirements

Must-have

  • FCA regulated Life & Pensions experience
  • Customer service role experience
  • Excellent accuracy and attention to detail
  • Ability to work under pressure
  • Data protection adherence

Nice-to-have

  • Fast learner with problem-solving skills
  • Genuine passion for helping people
  • Confident communicator with professional manner
  • Empathy and ownership of customer problems
  • Self-motivated team member

Key Requirements

  • Previous experience in FCA regulated Life & Pensions / Savings sector
  • Previous experience in a customer service role
  • Excellent time keeping and reliability

Work Rights

Not specified

Tailored Resume

Cover Letter