Cir Analyst -customer Issue Resolution (japan)

3M

Philippines
**
Bachelor's degree or higher
1 year customer service experience
Sap and excel proficiency
** 3M is seeking a Cir Analyst for customer issue resolution in the Philippines, who will manage a range of customer inquiries and concerns while ensuring effective order fulfillment. The ideal candidate should possess strong analytical and customer service skills, with proficiency in Microsoft Office and experience in customer-facing roles. **

Job Summary

  • This role involves managing end-to-end customer issue resolution including complaints, returns, adjustments, and disputes.
  • The position requires data preparation for dispute reports and reconciliation between 3M and customer data systems.
  • Employees are expected to maintain professional relationships with diverse business partners while adhering to strict service level agreements.

Matching Summary

Match Score: 75

** 3M is seeking a Cir Analyst for customer issue resolution in the Philippines, who will manage a range of customer inquiries and concerns while ensuring effective order fulfillment. The ideal candidate should possess strong analytical and customer service skills, with proficiency in Microsoft Office and experience in customer-facing roles. **

Skills & Requirements

Must-have

  • Bachelor's degree or higher
  • 1 year customer service experience
  • SAP and Excel proficiency
  • Strong English communication skills
  • Dispute management knowledge

Nice-to-have

  • Sales Force experience
  • Finance background in AR
  • Pivot table and VLOOKUP skills
  • Training new employees
  • Process improvement mindset

Key Requirements

  • Bachelor's degree preferred
  • Minimum 1 year experience
  • SAP and Salesforce knowledge
  • English verbal and written fluency

Work Rights

Not specified

Tailored Resume

Cover Letter