Regional Multinational Service Delivery Manager – Latin America And The Caribbean (lac)

AIG

Miami, FL, United States
Multinational service delivery
Service level agreement (sla)
Network integration strategy
The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region

Job Summary

  • The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region.
  • This role is responsible for coordinating servicing efforts for Producing Offices (PO), Issuing Offices (IO), and Network Partners (NP), including complex negotiations and regulatory compliance.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development, fostering a culture of inclusion and belonging.

Matching Summary

The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region.

Skills & Requirements

Must-have

  • Multinational Service Delivery
  • Service Level Agreement (SLA)
  • Network Integration strategy
  • continuous improvement
  • customer service excellence
  • risk management objectives

Nice-to-have

  • thought leadership strategies
  • inclusive culture
  • professional development
  • reimagining insurance

Key Requirements

  • Minimum 5 years operational experience
  • Service-oriented operational environment experience
  • Commercial/Personal Insurance experience
  • Multinational and Captive Fronting programs experience
  • Proficiency in leadership and strategic skills

Work Rights

Not specified

Tailored Resume

Cover Letter