Functional Consultant

Capgemini

New York, NY, US
Base: 100,000 - 130,000; bonus/equity: not specifi...
On-site
Dynamics 365 contact center
Requirements discovery workshops
Functional integration requirements
Lead requirements discovery workshops with business operations and contact center stakeholders

Job Summary

  • Lead requirements discovery workshops with business operations and contact center stakeholders.
  • Configure and design Dynamics 365 Contact Center Customer Service features including Omnichannel routing and queues.
  • Support end user training demos and knowledge transfer and create functional documentation.

Matching Summary

Lead requirements discovery workshops with business operations and contact center stakeholders.

Salary

Base: 100000 - 130000; Bonus/Equity: Not specified; Benefits: Comprehensive, non-negotiable benefits package

Skills & Requirements

Must-have

  • Dynamics 365 Contact Center
  • requirements discovery workshops
  • functional integration requirements
  • Agile Scrum delivery models
  • stakeholder communication

Nice-to-have

  • Financial Services experience
  • AI assisted service scenarios
  • Microsoft certifications

Key Requirements

  • 8 to 12 years of experience
  • Dynamics 365 CE CRM
  • Customer Service or Contact Center implementations
  • Financial Services or regulated industries preferred
  • Microsoft certifications MB230 PL200 or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter