In this high-impact leadership role, you will shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like
Job Summary
In this high-impact leadership role, you will shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.
You will act as a player-coach, managing a strategic DACH portfolio while building scalable frameworks for onboarding, adoption, and retention.
Operating in a fully remote, international environment, you will collaborate closely with cross-functional teams including RevOps, Product, and Account Management.
Matching Summary
In this high-impact leadership role, you will shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.
Skills & Requirements
Must-have
Customer Success function
player-coach role
DACH portfolio management
scalable onboarding frameworks
customer adoption and retention
gross revenue retention
customer satisfaction
long-term product value
remote international environment
cross-functional collaboration
predict and prevent churn
seamless customer lifecycle
strategic builder
accelerating scale
Nice-to-have
thrives in ambiguity
creating structure
Key Requirements
Requires experience in a player-coach role
Requires experience managing a strategic portfolio
Requires experience building scalable frameworks
Requires experience in a remote, international environment