Quality Lead (complaints Handling)

SS&C

Basildon, United Kingdom
Hybrid
Strong analytical skills
Experience in complaints handling
Knowledge of fca disp rules
SS&C is a leading financial services and healthcare technology company with a global presence

Job Summary

  • SS&C is a leading financial services and healthcare technology company with a global presence.
  • The role focuses on complaint and incident investigation, ensuring compliance with regulatory standards.
  • SS&C promotes a diverse and inclusive work environment, supporting professional development and employee wellbeing.

Matching Summary

SS&C is a leading financial services and healthcare technology company with a global presence.

Skills & Requirements

Must-have

  • Strong analytical skills
  • Experience in complaints handling
  • Knowledge of FCA DISP rules

Nice-to-have

  • Customer empathy and integrity
  • Continuous improvement mindset
  • Strong stakeholder engagement skills

Key Requirements

  • Previous experience in financial services
  • Hands-on experience in root cause analysis
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

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