Customer Success Manager - Apac

Embeda

Kuala Lumpur, Malaysia
Customer success management
Customer relationship building
Cross-functional collaboration
The Global Customer Success team engages every customer to ensure significant value throughout their Workday journey and improve product adoption, customer outcomes, and renewals

Job Summary

  • The Global Customer Success team engages every customer to ensure significant value throughout their Workday journey and improve product adoption, customer outcomes, and renewals.
  • The Customer Success Manager will drive adoption, quantify value, share best practices, and develop strategic goals to maximize customer success across the APAC region.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, growth tools, skill development, and long-term company support.

Matching Summary

The Global Customer Success team engages every customer to ensure significant value throughout their Workday journey and improve product adoption, customer outcomes, and renewals.

Skills & Requirements

Must-have

  • Customer Success Management
  • Customer relationship building
  • Cross-functional collaboration
  • SaaS enterprise software knowledge
  • Issue resolution and escalation management
  • Commercial process experience

Nice-to-have

  • Fluency in Mandarin
  • Empathy and integrity culture
  • Fast-paced product and services sales cycle
  • Curious and courageous collaboration

Key Requirements

  • 3+ years customer facing experience
  • 2+ years executive level relationship building
  • Experience with escalation management
  • Knowledge of SaaS enterprise software
  • Strong problem solving and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter