Customer Success Associate

Figure Technology Solutions

Charlotte, NC, United States
Up to $71,000 total compensation after probation; ...
On-site
Strong verbal and written communication skills
Ability to explain complex financial concepts clearly
Comfort working in a structured high-volume environment
Figure is transforming capital markets through blockchain technology powering real products for hundreds of thousands of users

Job Summary

  • Figure is transforming capital markets through blockchain technology powering real products for hundreds of thousands of users.
  • The role involves serving as the first point of contact for customers to navigate loan applications and resolve blockers across phone, chat, and email.
  • Employees receive competitive compensation up to $71,000 annually along with comprehensive benefits including medical, dental, vision, and paid family leave.

Matching Summary

Figure is transforming capital markets through blockchain technology powering real products for hundreds of thousands of users.

Salary

Up to $71,000 total compensation after probation; includes shift differentials and monthly bonus opportunity; Company-paid medical, dental, and vision benefits

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Ability to explain complex financial concepts clearly
  • Comfort working in a structured high-volume environment

Nice-to-have

  • Genuine interest in learning fintech products
  • Team-oriented mindset with reliability
  • Proactive trend identification for process improvement

Key Requirements

  • 1+ year of experience in a customer-facing role
  • Ability to complete required compliance training
  • Eligibility to work in the United States without visa sponsorship

Work Rights

Must be eligible to work in the United States

Tailored Resume

Cover Letter