Senior Helpdesk Executive

JLL

Bengaluru, KA, India
Demonstrate professional partnership
Achieve high quality performance indicators
Helpdesk tickets closely tracked
JLL empowers you to shape a brighter way, combining world-class services, advisory, and technology for clients

Job Summary

  • JLL empowers you to shape a brighter way, combining world-class services, advisory, and technology for clients.
  • This role involves demonstrating a professional partnership with Dell cluster leads, ensuring high-quality performance indicators and managing helpdesk operations.
  • The company is committed to hiring the best people, empowering them to thrive, grow meaningful careers, and find a place where they belong.

Matching Summary

JLL empowers you to shape a brighter way, combining world-class services, advisory, and technology for clients.

Skills & Requirements

Must-have

  • demonstrate professional partnership
  • achieve high quality performance indicators
  • helpdesk tickets closely tracked
  • vendor engagement activities monthly
  • command centre playbook transport services
  • continuous process improvement and innovations
  • recordable incidents reported timely
  • risk register discussed with client
  • timely and quality command center reports
  • use of technology help desk
  • review of dashboards weekly
  • improve platform efficiency
  • leverage data and technology
  • implement data analytics
  • deliver sustainable aspirations
  • completion of mandatory trainings
  • constructive feedback and regular coaching
  • site induction and maintain documentation
  • recognition of talent
  • maximum retention of employees
  • internal training calendar drafted
  • internal audit calendar drafted
  • quarterly competency assessment

Nice-to-have

  • shape a brighter way
  • empowering them to thrive
  • grow meaningful careers
  • place where they belong
  • relevant experience to a new industry
  • personalizing the user experience
  • integrating with external data sources
  • sustainability goals
  • leadership development program
  • buddy system for new employees
  • cross functional support and knowledge

Key Requirements

  • Zero Call Drops
  • Team Weekly Trainings recorded
  • RCA & Lessons Learnt implementation
  • Dell India client alignment
  • Platform performance metrics monitoring
  • New technology and platform from Dell adherence
  • Direct Reports completion of trainings
  • Monthly discussion with Line Manager
  • Performance agreements and timely reviews
  • New hire induction process monitoring
  • Weekly feedback and coaching sessions maintained
  • Compensatory leave within prescribed period
  • Shift rosters managed fairly and equitably

Work Rights

Not specified

Tailored Resume

Cover Letter