Vp Payer Success

Bottomline

Portsmouth, NH, United States
On-site
Payer customer base success
End-to-end payer experience
Payer adoption and optimization
Bottomline is seeking a VP of Payer Success in Portsmouth, NH, to enhance their payer customer base through strategic leadership and effective execution of onboarding and optimization strategies. The ideal candidate will lead a dedicated team and ensure the successful adoption of their payment platform, Paymode, while collaborating with various departments to drive value for clients

Job Summary

  • The VP, Payer Success is responsible for driving the success, value realization, and growth of our payer customer base.
  • This leader will oversee the Payer Success organization, including people leaders and Account Managers, Payor Onboarding and will partner closely with Sales, Product, Revenue Operations, Channel, and Services teams.
  • Lead and develop a high-performing Payer Success organization, including managers, Account Managers, Account Specialists and Customer Success Managers and Associates.

Matching Summary

Match Score: 85

Bottomline is seeking a VP of Payer Success in Portsmouth, NH, to enhance their payer customer base through strategic leadership and effective execution of onboarding and optimization strategies. The ideal candidate will lead a dedicated team and ensure the successful adoption of their payment platform, Paymode, while collaborating with various departments to drive value for clients.

Skills & Requirements

Must-have

  • Payer customer base success
  • End-to-end payer experience
  • Payer adoption and optimization
  • Executive engagement with payers
  • Define payer success KPIs
  • Lead Payer Success organization

Nice-to-have

  • Drive portfolio-level growth
  • Continuous improvement culture
  • Scalable growth support

Key Requirements

  • Proven experience leading enterprise customer or payer success organizations at scale
  • Strong executive presence with C-level payer stakeholders
  • Data-driven mindset with experience defining and operationalizing success metrics and KPIs
  • Player-coach leadership style with a track record of building, developing, and scaling teams
  • Deep understanding of SaaS or payments-based platforms
  • Exceptional communication, organizational, and change leadership/management skills

Work Rights

Not specified

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