Customer Success Manager

Recharge

Toronto, Canada
Base: $94,117 cad - $117,647 cad ote; bonus/equity...
On-site
Manage growth-stage merchants
Drive strong retention
Deep understanding of merchant goals
Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy

Job Summary

  • Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy.
  • The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy, and commercial outcomes.
  • Recharge is the subscription platform for the world’s fastest-growing and most innovative brands.

Matching Summary

Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy.

Salary

Base: $94,117 CAD - $117,647 CAD OTE; Bonus/Equity: Not specified; Benefits: Medical, dental and vision plans, Retirement plan with employer contribution, Flexible Time Off, Paid Parental Leave, Monthly Remote Life and Merchant stipends

Skills & Requirements

Must-have

  • Manage growth-stage merchants
  • Drive strong retention
  • Deep understanding of merchant goals
  • Technical setup and success metrics
  • Lead regular business reviews
  • Data and customer health signals

Nice-to-have

  • Growth mindset and coachability
  • Bias toward action
  • Relentless product innovation

Key Requirements

  • SaaS environment experience
  • eCommerce and Shopify experience preferred
  • Demonstrated technical aptitude
  • Experience with Salesforce, Looker, or similar
  • 3 days a week in the office

Work Rights

Not specified

Tailored Resume

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