Interactive Brokers Group, Inc. is seeking an Enterprise Service Desk Analyst in Hong Kong to provide IT support for employees, offering a dynamic environment in a leading global financial services company. The role emphasizes customer service and technical skills, with a focus on resolving IT issues efficiently
Job Summary
As part of the Enterprise Service Desk team, you will act as the initial point of contact for all staff, helping to explain, quantify and define their technological issues.
Working with employees and team members, you will assist in creating and resolving support tickets, escalate specific technology issues to component owners, and maintain the trouble ticket queue.
The position is well-suited for someone looking to gain in-depth technical experience and possessing a keen desire to support colleagues with a first-class user experience.
Matching Summary
Match Score: 85
Interactive Brokers Group, Inc. is seeking an Enterprise Service Desk Analyst in Hong Kong to provide IT support for employees, offering a dynamic environment in a leading global financial services company. The role emphasizes customer service and technical skills, with a focus on resolving IT issues efficiently.
Skills & Requirements
Must-have
First line of contact for IT issues
Triage and resolve support tickets
Escalate complex issues
Linux, Mac, and Windows support
VPN and remote access support
Contribute to knowledge base
Nice-to-have
Passion for technology
Interest in financial sector
Curious and motivated learner
Key Requirements
Willingness to work shifts and weekends
Good communication and problem-solving skills
Keen desire to learn new concepts and technologies