Sea Area Head Of Customer Success

A.P. Moller - Maersk

Singapore
Customer success excellence
Sales coverage execution
Operational excellence
Act as a strategic partner to Area Sales Managers driving the Sales Leadership Team agenda, team insights, and regional strategy alignment

Job Summary

  • Act as a strategic partner to Area Sales Managers driving the Sales Leadership Team agenda, team insights, and regional strategy alignment.
  • Lead the standardisation of Customer Success Partner processes across Southeast Asia, championing global process adoption and ensuring clear operating model governance.
  • Identify opportunities for continuous improvement and proactively implement scalable solutions, ensuring high standards of data quality, governance, and compliance.

Matching Summary

Act as a strategic partner to Area Sales Managers driving the Sales Leadership Team agenda, team insights, and regional strategy alignment.

Skills & Requirements

Must-have

  • Customer Success Excellence
  • Sales Coverage Execution
  • Operational Excellence
  • Data Quality Governance
  • Global Process Adoption

Nice-to-have

  • Strategic Partnering
  • Continuous Learning Culture
  • Diversity and Inclusion
  • Solutions-Oriented Mindset

Key Requirements

  • 8-10 years experience in Sales Processes, Customer Success, or Commercial Operations
  • 4-5 years leadership experience in team development
  • Deep understanding of sales coverage and pipeline management
  • Proven ability to lead and influence in a matrix organisation
  • Strong stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter