Service Delivery Manager

AIPL ACQUIRE INTELLIGENCE

Melbourne, Australia
Ict infrastructure fundamentals
Microsoft 365, azure, teams administration
It service management principles
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients

Job Summary

  • We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
  • Your day-to-day activities may include coordinating ICT skill groups, managing client expectations, and overseeing the global ICT On-site Support team.
  • Enjoy a weekly pay run, opportunities to grow your career internally, and employee referral bonuses.

Matching Summary

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

Skills & Requirements

Must-have

  • ICT infrastructure fundamentals
  • Microsoft 365, Azure, Teams administration
  • IT service management principles
  • managing geographically distributed teams
  • proactive, solutions-focused approach

Nice-to-have

  • innovation and teamwork
  • making a real impact
  • collaborative environment
  • Curious and Clever
  • Entrepreneurial Energy
  • Fast with Intent
  • Laugh and Learn

Key Requirements

  • Strong organisational and coordination skills
  • Effective communicator
  • Proven track record of taking ownership
  • Solid understanding of ICT infrastructure fundamentals
  • Familiarity with cloud and collaboration technologies
  • Knowledge of IT service management principles
  • Ability to interpret technical information
  • Experience managing or supporting geographically distributed teams
  • Calm and decisive under pressure
  • Commitment to continuous improvement
  • Adaptable and resilient

Work Rights

Not specified

Tailored Resume

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