Job 90859

AutoZone

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Handle customer contacts from different channels
Process information in response to inquiries
Create performance reports
** AutoZone is seeking a Customer Service Representative to handle customer inquiries across multiple channels, create performance reports, and mentor new agents. The ideal candidate should possess a high school diploma, 1-2 years of customer service experience, and strong communication skills. **

Job Summary

  • Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries.
  • Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment.
  • AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas.

Matching Summary

Match Score: 75

** AutoZone is seeking a Customer Service Representative to handle customer inquiries across multiple channels, create performance reports, and mentor new agents. The ideal candidate should possess a high school diploma, 1-2 years of customer service experience, and strong communication skills. **

Skills & Requirements

Must-have

  • Handle customer contacts from different channels
  • Process information in response to inquiries
  • Create performance reports
  • Provide mentoring to new agents
  • Take payments for customer orders

Nice-to-have

  • Customer-first mindset
  • Going the Extra Mile
  • Teamwork and growth values

Key Requirements

  • High school diploma or equivalent
  • 1-2 years of experience
  • Customer Service experience
  • Call Center knowledge
  • Communication skills - verbal and written
  • Bilingual

Work Rights

Not specified

Tailored Resume

Cover Letter