Product Lead: Customer Insights And Engagement Analytics
Roche UK
Basel, Switzerland
Ai and agentic ai solutions at scale
Crm salesforce veeva experience
Cloud stacks data engineering mlops
This role serves as the Strategic Architect for Customer Facing Insights, moving the organization from generic outreach to hyper-personalized interactions
Job Summary
This role serves as the Strategic Architect for Customer Facing Insights, moving the organization from generic outreach to hyper-personalized interactions.
You will lead a unified squad to build scalable analytics products that are seamlessly embedded into Medical and Commercial team workflows.
Roche offers a culture that encourages personal expression, open dialogue, and genuine connections where every voice matters.
Matching Summary
This role serves as the Strategic Architect for Customer Facing Insights, moving the organization from generic outreach to hyper-personalized interactions.
Skills & Requirements
Must-have
AI and Agentic AI solutions at scale
CRM Salesforce Veeva experience
Cloud stacks Data Engineering MLOps
Marketing Automation Adobe SFMC
Data Warehouses Snowflake Databricks
Nice-to-have
Entrepreneurial mindset for product ownership
Ability to simplify complex AI concepts
Strong data storytelling capabilities
Experience navigating matrix organizations
Deep understanding of Pharma compliance
Key Requirements
Deep understanding of Medical/Commercial lifecycle in Life Sciences
Hands-on experience with CRM and Marketing Automation tools
Expert knowledge of Pharma data sets like IQVIA/Veeva