Customer Service Manager - Aftermarket Parts

Carrier Global Corporation

Not specified; not specified; comprehensive health...
3+ years customer service experience
2+ years people management experience
Hands-on salesforce crm experience
The Customer Service Manager will lead a high-volume team dedicated to delivering rapid, accurate, and customer-focused aftermarket parts support

Job Summary

  • The Customer Service Manager will lead a high-volume team dedicated to delivering rapid, accurate, and customer-focused aftermarket parts support.
  • This role involves supporting the launch of a new Customer Service location by overseeing facility readiness, onboarding, and technology setup.
  • Carrier offers comprehensive health insurance and professional development opportunities to enhance employee careers.

Matching Summary

The Customer Service Manager will lead a high-volume team dedicated to delivering rapid, accurate, and customer-focused aftermarket parts support.

Salary

Not specified; Not specified; Comprehensive health insurance and professional development opportunities

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • 2+ years people management experience
  • Hands-on Salesforce CRM experience
  • Working knowledge of SAP ERP
  • Bilingual English/Spanish skills

Nice-to-have

  • Aftermarket parts distribution experience
  • Familiarity with telephony platforms
  • Strong sense of urgency for escalations
  • Experience with WFM tools

Key Requirements

  • Valid U.S. Visa required
  • 3+ years in customer service or call center
  • 2+ years in team lead or management
  • Proficiency in Salesforce and SAP systems

Work Rights

Must have Valid U.S. Visa

Tailored Resume

Cover Letter