Customer Operations Specialist (Account & Order Management | Mechanical Background)

GMP TECHNOLOGIES (S) PTE LTD

Singapore
Mechanical engineering diploma or degree
3+ years customer-facing experience
Key account management in industrial settings
The role serves as the primary operational contact for strategic customers, managing relationships and complex transactions

Job Summary

  • The role serves as the primary operational contact for strategic customers, managing relationships and complex transactions.
  • Candidates will own the full order lifecycle from initial enquiry through delivery and after-sales support while ensuring commercial alignment.
  • The position requires coordinating with Sales, Supply Chain, and Finance teams to drive process improvements and compliance within internal systems.

Matching Summary

Match Score: 85

The role serves as the primary operational contact for strategic customers, managing relationships and complex transactions.

Skills & Requirements

Must-have

  • Mechanical Engineering Diploma or Degree
  • 3+ years customer-facing experience
  • Key Account management in industrial settings
  • Order lifecycle management from enquiry to delivery
  • Proficiency in Microsoft 365 and Power BI
  • Experience with CRM systems like HubSpot
  • Knowledge of SAP B1 ERP systems

Nice-to-have

  • Strong analytical skills for buying trends
  • Excellent communication and English fluency
  • Ability to resolve escalations promptly
  • Continuous improvement mindset
  • Cross-functional team coordination skills

Key Requirements

  • Diploma or Degree in Mechanical Engineering
  • Minimum 3 years relevant experience
  • Fluency in English required
  • Exposure to account operational scopes

Work Rights

Not specified

Tailored Resume

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