Guest Services Officer - London Gatwick Airport

AirAsia X

London, United Kingdom
Not specified; not specified; key medical + insura...
Maintain safety and security standards
Operate check-in counters and gates
Conduct staff briefings and debriefings
The Guest Services Officer is responsible for maintaining the highest level of safety, security, and service standards for all ground operations at London Gatwick Airport

Job Summary

  • The Guest Services Officer is responsible for maintaining the highest level of safety, security, and service standards for all ground operations at London Gatwick Airport.
  • Key duties include ensuring smooth daily operations at check-in counters, gate management, and the arrival hall while preparing daily operations reports.
  • Employees enjoy comprehensive benefits including physical wellbeing programs, paid time off, free flights, and exclusive discounts through the Allstar culture.

Matching Summary

The Guest Services Officer is responsible for maintaining the highest level of safety, security, and service standards for all ground operations at London Gatwick Airport.

Salary

Not specified; Not specified; Key medical and insurance benefits, maternity expenses, flexible work arrangement, health and fitness amenities, paid time off, wellness programmes, childcare amenities, free flights, unlimited discounted flights, exclusive partner discounts

Skills & Requirements

Must-have

  • Maintain safety and security standards
  • Operate check-in counters and gates
  • Conduct staff briefings and debriefings
  • Monitor staff movement and discipline
  • Implement SOPs in accordance with GOM

Nice-to-have

  • Friendly, mature, humble, honest traits
  • Ability to perform under pressure
  • Good interpersonal and communication skills
  • Tactful and discreet when dealing with people
  • Self-starter in challenging environments

Key Requirements

  • Proficient in oral and written English
  • Proficient in Bahasa Malaysia or local language
  • Able to work on shifts
  • Maintain high confidentiality and discretion

Work Rights

Not specified

Tailored Resume

Cover Letter