Etic, Oci Technical Support Engineer - Senior Associate

PwC Sweden

Not specified
L2/l3 cloud support activities
Itil incident and problem management
Iaas and paas services experience
PwC Sweden is seeking a Senior Associate for the role of Etic, Oci Technical Support Engineer, focused on delivering advanced cloud support services within an ITIL-aligned framework. The ideal candidate should have extensive experience in L2/L3 support, incident management, and cloud infrastructure, along with strong analytical and communication skills

Job Summary

  • This role involves delivering advanced cloud services and ensuring operational excellence across multiple client environments.
  • The ideal candidate will handle escalated incidents, lead root cause analysis, and implement corrective actions to prevent recurrence.
  • Candidates must possess deep expertise in ITIL processes including incident, problem, and change management within a managed services framework.

Matching Summary

Match Score: 85

PwC Sweden is seeking a Senior Associate for the role of Etic, Oci Technical Support Engineer, focused on delivering advanced cloud support services within an ITIL-aligned framework. The ideal candidate should have extensive experience in L2/L3 support, incident management, and cloud infrastructure, along with strong analytical and communication skills.

Skills & Requirements

Must-have

  • L2/L3 cloud support activities
  • ITIL incident and problem management
  • IaaS and PaaS services experience
  • Root cause analysis for critical incidents
  • Infrastructure as Code (Terraform, Ansible)
  • Managed services environment experience

Nice-to-have

  • DevOps tools and CI/CD pipelines
  • Strong analytical and critical-thinking skills
  • Excellent communication with clients
  • Ability to manage multiple environments
  • Proactive monitoring and risk identification

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 4-7 years of experience in cloud L2/L3 support
  • Required Cloud Certifications (Architect Professional or Cloud Operations)
  • Desirable ITIL Foundation or Intermediate certifications
  • Proficiency in English and Arabic languages

Work Rights

Not specified

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