Customer Support Manager, Compliance

rippling

Bangalore, India
On-site
Customer support team leadership
Coaching and performance management
Process design and escalation management
Rippling provides a unified platform to manage HR, IT, and Finance functions, automating employee lifecycle processes globally within 90 seconds

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance functions, automating employee lifecycle processes globally within 90 seconds.
  • As a Customer Support Manager, you will lead a high-performing team, focusing on talent development, process improvements, and delivering outstanding customer experiences.
  • Rippling values diversity and inclusion and requires hybrid work with minimum three days in-office, supporting a collaborative culture.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance functions, automating employee lifecycle processes globally within 90 seconds.

Skills & Requirements

Must-have

  • Customer support team leadership
  • Coaching and performance management
  • Process design and escalation management
  • KPI monitoring and analysis
  • Cross-functional collaboration
  • Night shift experience
  • US time zone work flexibility

Nice-to-have

  • Talent enablement and team development
  • Automation and system improvements
  • Customer-first mindset
  • Hybrid work environment
  • High ownership and initiative
  • Empathetic communication skills

Key Requirements

  • 6–9 years customer support experience
  • 3–5 years people management experience
  • Experience managing early-career cohorts
  • Prior night shift experience
  • Flexibility to work US business hours

Work Rights

Not specified

Tailored Resume

Cover Letter