Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs)
Job Summary
Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
Interface with both end users and carriers to ensure compliance and performance within assigned markets.
You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
Matching Summary
Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
Skills & Requirements
Must-have
Customer inquiry and complaint management
Cross-functional collaboration
Customer account maintenance
Customer retention efforts
SAP, Salesforce, BlueYonder knowledge
Nice-to-have
High Learning Agility
Customer-centricity with cost efficiency
Solution-oriented problem solving
Adaptability and flexibility
Outgoing and energetic attitude
Key Requirements
3-5 years Customer Service and Logistics experience