Senior Customer Success Manager (portuguese Speaker)

Sapphire Ventures

San Francisco, CA, United States
Base: $180,000 - $215,000; bonus/equity: corporate...
On-site
Customer-facing experience in saas or consulting
Business process mapping and requirements analysis
Strong technical acumen for ai solutions
As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service

Job Summary

  • As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service.
  • We offer competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, flexible paid time off, and a paid parental leave program.
  • Intercom has a hybrid working policy requiring employees to be in the office at least three days per week, fostering connection and collaboration while providing flexibility.

Matching Summary

As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service.

Salary

Base: $180,000 - $215,000; Bonus/Equity: Corporate bonus program and RSUs; Benefits: Medical, dental, vision, 401k match, paid parental leave

Skills & Requirements

Must-have

  • Customer-facing experience in SaaS or consulting
  • Business process mapping and requirements analysis
  • Strong technical acumen for AI solutions
  • Customer portfolio prioritization
  • Driving adoption and measurable outcomes
  • Collaboration with engineering teams

Nice-to-have

  • Self-motivated and adaptable team player
  • Ability to communicate complex problems clearly
  • Passion for AI and agent-building
  • Trusted advisor relationship building
  • Strategic planning and QBR leadership

Key Requirements

  • 4-7 years customer-facing experience
  • Experience in management consulting or enterprise SaaS CSM roles
  • Proof of eligibility to work in the United States

Work Rights

Proof of eligibility to work in the United States required

Tailored Resume

Cover Letter