Duty Manager (h/f)

Sofitel Sydney Wentworth

M'diq, , Morocco
On-site
Supervise hotel operations
Ensure customer satisfaction
Manage operational situations
The Duty Manager is responsible for the smooth running of the hotel's daily operations, ensuring an impeccable customer experience at all times

Job Summary

  • The Duty Manager is responsible for the smooth running of the hotel's daily operations, ensuring an impeccable customer experience at all times.
  • Key missions include supervising all hotel operations (accommodation, catering, services), managing operational situations, and handling customer complaints.
  • The role requires coordination of teams, adherence to internal procedures, safety norms, and quality standards, with reporting to management.

Matching Summary

The Duty Manager is responsible for the smooth running of the hotel's daily operations, ensuring an impeccable customer experience at all times.

Skills & Requirements

Must-have

  • supervise hotel operations
  • ensure customer satisfaction
  • manage operational situations
  • coordinate teams
  • maintain quality standards

Nice-to-have

  • leadership and responsiveness
  • excellent interpersonal skills
  • flexibility and responsibility

Key Requirements

  • Bac+3 in hospitality or management
  • Proven experience in similar role
  • Luxury hotel experience preferred
  • Fluent French and English

Work Rights

Not specified

Tailored Resume

Cover Letter