The Change & Release Specialist is responsible for managing requests for change through their lifecycle and assisting with communication, training, and stakeholder engagement
Job Summary
The Change & Release Specialist is responsible for managing requests for change through their lifecycle and assisting with communication, training, and stakeholder engagement.
Key responsibilities include enforcing change compliance, reviewing implemented changes, coordinating Change Advisory Board (CAB) meetings, and applying best practices for continuous improvement.
KONE is a global leader in elevators, escalators, and automatic building doors, focused on improving urban life through innovative and sustainable solutions.
Matching Summary
The Change & Release Specialist is responsible for managing requests for change through their lifecycle and assisting with communication, training, and stakeholder engagement.
Skills & Requirements
Must-have
ITIL foundation
DevOps and Agile concepts
ITSM tool knowledge
ServiceNow or Remedyforce
Change Management process
CAB meetings coordination
Nice-to-have
Continuous improvement mindset
Customer focused approach
Curious mindset and innovation
Collaborative working culture
Key Requirements
ITIL foundation
DevOps and Agile concepts/methodology understanding
ITSM tool knowledge, reporting and basic configuration