Principal Product Manager, It Service Management

Workday

Fully remote
12+ years servicenow platform experience
Itsm and itil practices expertise
Full lifecycle development for customizations
The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence across the enterprise

Job Summary

  • The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence across the enterprise.
  • You will define and align goals for ITSM transformation while driving platform adoption and developing scalable solutions.
  • Workday offers a flexible work approach requiring at least half of the time in-office or in the field each quarter.

Matching Summary

The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence across the enterprise.

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITSM and ITIL practices expertise
  • Full lifecycle development for customizations
  • Strategic advisor to business stakeholders
  • ServiceNow product roadmap development

Nice-to-have

  • Proactive user-centric approach
  • Sun-drenched optimism and drive
  • Experience with PagerDuty integration
  • Strong analytical and problem-solving skills
  • Curious minds and courageous collaborators

Key Requirements

  • Minimum 12+ years of ServiceNow experience
  • ITIL Foundation Certification required
  • Bachelor's degree in Computer Science or related field
  • Proven record of driving platform adoption

Work Rights

Not specified

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