It Onsite Support Specialist

Atracsys

Fort Worth, Texas, United States
Fully remote
Active directory user administration
Servicenow incident management
Hardware and software troubleshooting
This role provides comprehensive technical support for desktop systems, hardware, and IT infrastructure within a cooperative environment

Job Summary

  • This role provides comprehensive technical support for desktop systems, hardware, and IT infrastructure within a cooperative environment.
  • The specialist is responsible for leading on-site IT hardware logistics, including intake, storage, redeployment, and returns at Fort Worth sites.
  • Candidates must possess strong customer service skills to work with operational departments and understand unstated business requirements.

Matching Summary

This role provides comprehensive technical support for desktop systems, hardware, and IT infrastructure within a cooperative environment.

Skills & Requirements

Must-have

  • Active Directory user administration
  • ServiceNow incident management
  • Hardware and software troubleshooting
  • Microsoft Office and Windows support
  • IT asset inventory management

Nice-to-have

  • Root cause analysis methodologies
  • Audio-visual equipment support
  • Remote connectivity troubleshooting
  • Process improvement identification
  • Vendor warranty claim handling

Key Requirements

  • 1-3 years desktop support experience
  • Bachelor's degree in Computer Science or Business
  • Experience with Active Directory environments

Work Rights

Not specified

Tailored Resume

Cover Letter