As a PC Garage Technician, you’ll provide hands-on support for the full lifecycle of end-user hardware, including onboarding, refreshes, offboarding, HW changes, break/fix incidents and accessories
Job Summary
As a PC Garage Technician, you’ll provide hands-on support for the full lifecycle of end-user hardware, including onboarding, refreshes, offboarding, HW changes, break/fix incidents and accessories.
Serve as a lead technician for new-hire onboarding hardware to meet the 24-hour SLA and ensure Day 1 readiness.
Deliver customer-facing service within the PC Garage/P(IT) Stop, creating a consistent and professional extension of GM’s Live IT Employee Centers.
Matching Summary
As a PC Garage Technician, you’ll provide hands-on support for the full lifecycle of end-user hardware, including onboarding, refreshes, offboarding, HW changes, break/fix incidents and accessories.
Skills & Requirements
Must-have
PC lifecycle support
Hardware break/fix
Enterprise IT ticketing systems
Customer-facing IT support
Standardized imaging procedures
Nice-to-have
Process simplification and automation
Walk-up IT support concepts
Collaboration across IT and HR
IT asset lifecycle management
Key Requirements
Professional and customer-focused demeanor
Experience building, supporting and staging desktops