Bp Cebu J Centre 2025

Concentrix

Cebu, Philippines
Customer service support
Inbound/outbound calls
Internet customer interaction
Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)

Job Summary

  • Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
  • Provide customer service support and resolution of routine problems regarding client's product or services.
  • Maintain basic knowledge of client products and/or services and prepare complete and accurate work.

Matching Summary

Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).

Skills & Requirements

Must-have

  • Customer service support
  • Inbound/outbound calls
  • Internet customer interaction
  • Key Performance Indicators (KPIs)
  • Decision-support tools
  • Call tracking database

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Team member and independent work
  • Patience in customer contact

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter