This role serves as the initial point of contact for incoming support requests related to server hardware and infrastructure
Job Summary
This role serves as the initial point of contact for incoming support requests related to server hardware and infrastructure.
The Triage Technician is responsible for accurate ticket logging, gathering basic data using standardized scripts, and escalating issues based on defined criteria.
Candidates must demonstrate a foundational understanding of data center environments including servers, networking, storage, and power/cooling infrastructure.
Matching Summary
This role serves as the initial point of contact for incoming support requests related to server hardware and infrastructure.
Skills & Requirements
Must-have
Server hardware infrastructure knowledge
Ticket intake and documentation accuracy
Adherence to runbooks and workflows
Nice-to-have
Strong problem-solving skills
Fast-paced team environment experience
Familiarity with Helpdesk Software
Key Requirements
High School Diploma or equivalent
Foundational IT infrastructure education or coursework