International Guest Services - German

Norwegian Cruise Line Holdings Ltd.

Not specified (likely onboard cruise ship)
Intermediate to advanced english proficiency
Intermediate to advanced german language skills
Microsoft word excel micros fidelio cruise knowledge
Norwegian Cruise Line Holdings Ltd. is seeking an International Guest Services representative who is proficient in German and has experience in hospitality to assist non-English-speaking guests on board a cruise ship. The role focuses on addressing the unique needs of these guests, ensuring their requests are met for a first-class experience

Job Summary

  • This role focuses on assisting non-English-speaking guests with special needs and requirements in their native languages to ensure a first-class cruise experience.
  • The position involves coordinating announcements, translating the Freestyle Daily, and acting as a translator for various shipboard departments including Medical and Security.
  • Candidates must be familiar with Safety and Environmental Protection Policy and carry out appropriate procedures while managing guest requests from ownership to finalization.

Matching Summary

Match Score: 85

Norwegian Cruise Line Holdings Ltd. is seeking an International Guest Services representative who is proficient in German and has experience in hospitality to assist non-English-speaking guests on board a cruise ship. The role focuses on addressing the unique needs of these guests, ensuring their requests are met for a first-class experience.

Skills & Requirements

Must-have

  • Intermediate to Advanced English proficiency
  • Intermediate to Advanced German language skills
  • Microsoft Word Excel Micros Fidelio Cruise knowledge
  • One year management experience in hospitality
  • Two-year Associates degree in Public Relations or Hotel Management

Nice-to-have

  • Quick and critical thinking abilities
  • Patient listener with leadership skills
  • Proactive team player problem solver
  • Passionate about hospitality customer service
  • Ability to speak publicly to large groups

Key Requirements

  • Intermediate to Advanced verbal and written English
  • Intermediate to Advanced verbal and written German
  • At least one year management experience in hospitality
  • Two-year Associates degree in Public Relations or Hotel Management
  • Knowledge of Microsoft Word Excel Micros and Fidelio Cruise

Work Rights

Not specified

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