Customer Service Lead

Animal Emergency of Gainesville

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Professional and friendly phone service
Accurate electronic medical records
Process billing transactions
As both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences

Job Summary

  • As both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.
  • We are committed to elevating the culture within our practice while delivering the highest standard of veterinary medicine.
  • We offer a competitive compensation and benefits package including: Pay up to $22 per hour (based on experience) Bonus pay opportunities Medical, Dental & Vision Insurance 401(k) with matching options Paid Time Off CE Allowance Employee Pet Discounts Life Insurance Flexible scheduling options.

Matching Summary

As both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Professional and friendly phone service
  • Accurate electronic medical records
  • Process billing transactions
  • Schedule appointments
  • Greet clients warmly

Nice-to-have

  • Passionate veterinary receptionist
  • Teaching and mentoring others
  • Positivity and accountability
  • Building long-term relationships
  • Motivated, energetic, compassionate

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership or supervisory experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter