The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
This is a phone based customer service role supporting customers who are victims of Scams and you will deliver excellent customer service and innovation when dealing with customer situations.
Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound calls
Deliver excellent customer service
Conduct in-depth scam conversations
Multitask across several banking tools
Emotional resilience under pressure
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Interact with wide range of customers
Key Requirements
12-month fixed term contract
Full time (38 hours per week)
Willing to work a rotating roster
In office attendance for training required
Hybrid working with WFH and office days
Strong problem-solving and decision-making capability