AIG is seeking a Complaints and Disputes Officer in Italy to manage and resolve complex disputes while ensuring compliance with local regulations. The role requires strong conflict resolution skills, effective communication in both Italian and English, and the ability to analyze and improve complaint handling processes
Job Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Engage directly with local regulator (IVASS) to manage ombudsman complaints through resolution.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
Match Score: 85
AIG is seeking a Complaints and Disputes Officer in Italy to manage and resolve complex disputes while ensuring compliance with local regulations. The role requires strong conflict resolution skills, effective communication in both Italian and English, and the ability to analyze and improve complaint handling processes.
Skills & Requirements
Must-have
Dispute resolution experience
Insurance industry experience
Italian and English communication
Regulatory timeframes adherence
Process improvement identification
Nice-to-have
Customer relationship building
Risk-aware priority management
Calm under pressure
Continuous learning culture
Key Requirements
Strong dispute resolution experience
Understanding of insurance products
Italian and English language proficiency
Working understanding of Italian complaint handling regulations